Privacy Policy

1Definitions

The following defined terms apply throughout this Policy:

• "Personal Data" means any information that identifies or can reasonably be used to identify a living individual, directly or in combination with other data held by wnibet.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, alteration, or deletion.
• "Platform" means the wnibet website at https://wnibet.cam, including all pages, features, and associated mobile-optimised interfaces.
• "Services" means all betting, gaming, and ancillary services offered through the Platform, including sports betting, live casino, slots, and traditional togel (Indonesia's traditional numbers lottery) products.
• "Controller" means wnibet as the entity that determines the purposes and means of processing your Personal Data.
• "Third Party" means any organisation or individual other than you or wnibet.
• "KYC" (Know Your Customer) means the identity and document-verification process required to verify Player accounts in accordance with anti-money laundering obligations.

2Data We Collect

2.1 Information You Provide Directly

When you register an Account, interact with our customer support team, or use any of our Services, you provide us with Personal Data including:

Full legal name Date of birth Email address Mobile number Home address Government-issued ID (KTP / Passport) Bank account details E-wallet identifiers Username & password (hashed) Support correspondence

2.2 Information Collected Automatically

When you access the Platform, our systems automatically collect certain technical and behavioural data to operate and improve the Services:

• Device and connection data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time-zone settings (WIB / WITA / WIT).
• Usage data: pages visited, session duration, betting history, game play records, search queries entered within the Platform, and clickstream data.
• Transaction data: deposit amounts, withdrawal requests, payment method used, transaction timestamps, and balance history in Indonesian Rupiah (IDR).
• Communications data: live chat transcripts, email correspondence, and any feedback or survey responses you submit.

2.3 Data from Third Parties

We may receive supplementary Personal Data from third-party sources including identity-verification providers (for KYC purposes), fraud-prevention agencies, payment processors (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, LinkAja), and publicly available sources where this is necessary to verify your identity or comply with our compliance obligations.

3How We Use Your Data

wnibet processes your Personal Data only for specified, explicit, and legitimate purposes. The table below summarises our primary processing activities:

4Legal Basis for Processing

wnibet processes your Personal Data on one or more of the following legal bases, depending on the specific purpose:

4.1 Contractual Necessity

Processing is necessary to perform the contract between you and wnibet — namely, to provide you with access to the Platform and Services. This covers account creation, payment processing, customer support, and core service delivery.

4.2 Legal Obligation

Certain processing activities are required to comply with legal and regulatory obligations applicable to wnibet as a licensed gaming operator. This includes KYC verification, anti-money laundering checks, record-keeping, and reporting obligations. wnibet must retain specific categories of data for defined periods regardless of your preferences in order to satisfy these mandatory requirements.

4.3 Legitimate Interests

Where processing is not strictly required by contract or law, wnibet may rely on its legitimate business interests, provided those interests are not overridden by your rights and freedoms. This includes fraud detection, platform security, responsible gaming monitoring, and service improvement through aggregated analytics. We conduct a balancing assessment before relying on this basis and maintain records of those assessments.

4.4 Consent

Where we send you direct marketing communications or process sensitive data (such as self-exclusion health information), we will obtain your explicit prior consent. You may withdraw consent at any time by contacting our support team or updating your Account notification preferences. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

5Data Sharing & Disclosure

5.1 Service Providers

wnibet engages carefully selected third-party service providers who process Personal Data on our behalf and under our instruction as data processors. These include payment gateway operators (processing transactions via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, and other supported channels), identity-verification and KYC providers, fraud detection and cybersecurity firms, cloud hosting and data storage providers, customer relationship management platforms, and email delivery services. All such providers are bound by contractual data-processing agreements that restrict their use of your data to the specific service they provide for wnibet.

5.2 Game and Software Providers

To deliver our gaming catalogue — including slots from studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — certain session and account data (such as your Player ID and balance token) is shared with the relevant game provider via secure API connections. These providers do not receive your full Personal Data profile and are contractually prohibited from using session data for any purpose other than delivering the requested game session.

5.3 Regulatory and Law Enforcement Authorities

wnibet may disclose Personal Data to governmental, regulatory, or law enforcement authorities where required by law, court order, or the rules of our licensing authority. We will always seek to notify you of such a disclosure in advance where we are legally permitted to do so.

5.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of wnibet's business, your Personal Data may be transferred to the relevant successor entity as part of that transaction. We will notify you of any such transfer and the identity of the new data controller in advance, and the terms of this Policy will continue to apply.

5.5 No Sale of Personal Data

wnibet does not sell, rent, or lease your Personal Data to any unaffiliated third party for their own commercial or marketing purposes. Any data sharing that occurs is strictly for the operational purposes described in this Policy.

6Data Retention

wnibet retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following general retention periods apply:

• Active Account data: Retained for the duration of your Account's active status plus a minimum of five (5) years following Account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction to satisfy financial record-keeping obligations.
• KYC documentation: Retained for a minimum of five (5) years from the date of verification or the date of the last transaction, whichever is later.
• Customer support records: Retained for a minimum of three (3) years from the date of the last support interaction.
• Marketing preferences and consent records: Retained until you withdraw consent, plus a further twelve (12) months for audit purposes.
• Server logs and technical data: Typically retained for twelve (12) months, after which they are aggregated and anonymised.

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual.

7Security Measures

wnibet implements a comprehensive, layered approach to information security, designed to protect your Personal Data against unauthorised access, accidental loss, alteration, or disclosure. Our security framework includes:

• 256-bit SSL/TLS encryption applied to all data transmitted between your browser and our servers, protecting login credentials, financial details, and all Personal Data in transit.
• Encrypted data storage for all sensitive fields including passwords (stored as salted hashes), bank account numbers, and KYC document files.
• Access controls and role-based permissions ensuring that only authorised personnel with a legitimate operational need can access specific categories of Personal Data.
• Regular penetration testing and vulnerability assessments conducted by independent cybersecurity specialists to identify and remediate potential weaknesses before they can be exploited.
• Intrusion detection systems (IDS) and real-time monitoring tools that alert our security team to anomalous activity across the Platform.
• Multi-factor authentication (MFA) available on Player accounts and required for all internal administrative access to Personal Data systems.
• Data breach response procedures that enable us to identify, contain, and notify affected individuals and relevant authorities within the timeframes required by applicable law.

8Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, remember your preferences, and gather analytical data about how the site is used. wnibet uses cookies and similar technologies including local storage, session storage, and pixel tags on the Platform.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. They enable you to log in, maintain your session, and use core features such as the cashier and bet slip. These cannot be disabled without impairing Platform functionality.
• Performance & Analytics Cookies: Collect anonymised data about how Players navigate the Platform — which pages are visited most frequently, where errors occur, and how long sessions last. This data helps us improve the user experience.
• Functionality Cookies: Remember your preferences such as language settings, display options, and previously used payment methods to personalise your experience on return visits.
• Targeting & Marketing Cookies: Used to deliver promotional messages and offers relevant to your interests, both on the wnibet Platform and on third-party platforms where we advertise. These are set only where you have given your consent.

8.3 Managing Cookies

You may control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will prevent you from logging in and using the Platform. For targeting cookies, you may opt out at any time by updating your Account preferences or adjusting your browser settings.

9Your Privacy Rights

wnibet respects your right to control your Personal Data. Depending on your location and the applicable law, you may have the following rights with respect to the Personal Data we hold about you:

• Right of Access: You may request a copy of the Personal Data wnibet holds about you, along with information about how it is used.
• Right to Rectification: You may request correction of any inaccurate or incomplete Personal Data we hold about you.
• Right to Erasure: In certain circumstances, you may request that we delete your Personal Data. Note that we may be unable to honour erasure requests where retention is required by law or our licensing obligations.
• Right to Restriction: You may request that we restrict our processing of your Personal Data in certain circumstances — for example, while a dispute about its accuracy is pending.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request that we provide your Personal Data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of the above rights, please contact our support team at [email protected]. We will respond to all verified requests within thirty (30) calendar days. We may need to verify your identity before processing your request.

10Minors

The wnibet Platform and all Services are strictly intended for adults aged 21 years and older. We do not knowingly collect Personal Data from anyone under the age of 21. Our registration process includes mandatory age declaration and is backed by KYC verification procedures specifically designed to prevent underage access.

If you are a parent or guardian and believe that a person under 21 has created an Account or provided Personal Data to wnibet without your consent, please contact us immediately at [email protected]. We will investigate promptly and, if confirmed, close the Account and delete all associated Personal Data as quickly as technically and legally practicable.

We strongly encourage parents and guardians to use parental control tools and internet-filtering software to prevent minors from accessing online gambling platforms.

11International Data Transfers

As an internationally licensed gaming operator, wnibet may transfer your Personal Data to servers and service providers located outside of Indonesia. Such transfers may include jurisdictions that have different data protection standards from those in your home country.

Where Personal Data is transferred internationally, wnibet takes appropriate safeguards to ensure that your data continues to receive an adequate level of protection, including the use of contractual clauses that impose data protection obligations on the receiving party, or by transferring data only to jurisdictions that have been assessed as providing adequate protections.

By using the Platform, you acknowledge that your Personal Data may be transferred to and processed in countries outside Indonesia. wnibet is committed to ensuring that any such transfer is carried out in accordance with applicable data protection principles.

12Third-Party Links

The wnibet Platform may contain links to or integrations with third-party services (such as game providers or payment processors). Once you leave the wnibet Platform or interact with a third-party service, this Privacy Policy no longer applies. Those third parties operate their own privacy policies and data practices, for which wnibet accepts no responsibility.

We encourage you to review the privacy policy of any third-party service you interact with. wnibet selects third-party partners carefully and requires that all partners who receive Personal Data from us maintain appropriate data protection standards, but we cannot guarantee the practices of external sites or services beyond our direct contractual arrangements.

13Policy Updates

wnibet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the Services we offer. When material changes are made, we will post the updated Policy on this page with a revised effective date and, where practicable, notify registered Players via email to the address on their Account.

We encourage you to review this Policy periodically to remain informed about how we handle your Personal Data. Your continued use of the Platform following any update constitutes acceptance of the revised Policy. If you disagree with any changes, you should stop using the Platform and may request Account closure in accordance with our Terms & Conditions.

14Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way wnibet handles your Personal Data, our Data Protection team is available to assist you. You may reach us through the following channel:

• Email: [email protected] — please use the subject line "Privacy Enquiry — [Your Account ID]"
• Live Chat: Available 24/7 directly within the Platform interface (WIB, UTC+7)
• Response Time: We aim to acknowledge all privacy-related enquiries within 24 hours and provide a substantive response within 30 calendar days

If you believe that wnibet has not handled your Personal Data in accordance with this Policy or applicable law, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We would, however, appreciate the opportunity to address your concerns directly before you escalate to a regulatory body, and we commit to engaging with all complaints in good faith and in a timely manner.